Privacy policy

Privacy Policy

Effective Date: 14/10/2026

Hey Periods ("Hey Periods", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.heyperiods.com, purchase our products, subscribe to our marketing communications, or otherwise interact with us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, contact our customer support team, or otherwise interact with us, we may collect information including:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely by our payment providers)

• Order history

• Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect information including:

• IP address

• Device information

• Browser type

• Operating system

• Pages viewed

• Date and time of your visit

• Website usage data

• Cookies and similar tracking technologies

We may use services such as Shopify, Google Analytics, Meta Pixel, and other analytics or advertising platforms to help us understand website performance and improve your experience.

Information from Third Parties

We may receive personal information from trusted third parties, including:

• Payment providers

• Shipping and fulfilment partners

• Marketing platforms

• Fraud prevention providers

• Business partners where necessary to fulfil your order

How We Use Your Information

We use your personal information to:

• Process, fulfil, and deliver your orders

• Process payments securely

• Communicate with you regarding orders and customer service enquiries

• Respond to your questions and requests

• Improve our products, services, and website

• Personalise your shopping experience

• Send promotional emails where you have provided your consent or where permitted by law

• Detect fraudulent or unlawful activity• Comply with our legal and regulatory obligations

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may disclose your information to trusted third parties where necessary, including:

• Shopify and website service providers

• Payment processors

• Shipping and logistics providers

• Marketing and email service providers

• Analytics providers

• Professional advisers including accountants and legal advisers

• Government authorities or regulators where required by law

All third-party providers are required to handle your personal information securely and only for the purposes for which it is provided.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic

• Measure marketing performance

• Personalise your experience

You can control or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

Marketing Communications

If you subscribe to our mailing list, you may receive updates about new products, promotions, educational content, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Accessing and Correcting Your Information

Under Australian privacy law, you may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided below.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

While we use industry-standard security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

Children's Privacy

Our website and products are intended for individuals aged 15 years and over.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or technology.

Any changes will be published on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal

information, or would like to make a privacy complaint, please contact us:

Hey Periods

Website: www.heyperiods.com.

Email: heyperiodsinfo@gmail.com