Terms of service
Terms & Conditions
Effective Date: [Insert Date]
Welcome to Hey Periods ("Hey Periods", "we", "our", or "us"). These Terms & Conditions govern your use of www.heyperiods.com (the "Website") and your purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Website.
1. About Us
Hey Periods is an Australian wellness brand offering plant-based wellness beverages and related products through our online store.
2. Eligibility
By using this Website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.
3. Products
We aim to ensure that all product descriptions, images, pricing, and availability are accurate.
However:
• Product colours may vary depending on your screen.
• Packaging may change from time to time.
• We reserve the right to discontinue or modify products without prior notice.
4. Wellness Information
Our products are intended to be enjoyed as part of a balanced diet and healthy lifestyle.
Information provided on this Website is for general informational purposes only and is not intended to replace professional medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you are pregnant, breastfeeding, have a medical condition, are taking medication, or have concerns about consuming any ingredient, please consult your healthcare professional before using our products.
5. Orders
When you place an order, you are making an offer to purchase our products.
We reserve the right to:
• Accept or decline any order.
• Cancel an order where payment cannot be verified.
• Cancel orders involving pricing errors, suspected fraud, or product unavailability.
If your order is cancelled after payment has been received, we will provide a full refund for the affected order.
6. Pricing
All prices displayed on our Website are in Australian Dollars (AUD).
Prices include GST where required by Australian law unless otherwise stated.
Prices may change without notice.
7. Payment
We accept secure payment methods displayed during checkout.
Payments are processed through trusted third-party payment providers.
We do not store your full payment card details.
8. Shipping
Shipping timeframes are estimates only and may vary depending on your location and external factors beyond our control.
Ownership of the products passes to you upon delivery to the nominated delivery address.
Risk in the products passes to you when the products are delivered.
9. Returns and Refunds
Our Returns & Refund Policy forms part of these Terms & Conditions.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
If a product has a major failure or does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.
We do not provide refunds simply because you change your mind unless required by law or stated in our Returns Policy.
10. Promotions and Discount Codes
Promotional offers and discount codes:
• Cannot be exchanged for cash.
• May not be combined unless stated otherwise.
• May be withdrawn or amended at any time.
• May have expiry dates and other conditions.
11. Intellectual Property
All content on this Website, including:
• Logos
• Brand names
• Product names
• Graphics
• Illustrations
• Photographs
• Videos
• Website design
• Text
is owned by or licensed to Hey Periods and is protected under Australian intellectual property laws.
You must not reproduce, distribute, modify, publish, or use our content without our prior written permission.
12. User Conduct
You agree not to:
• Use the Website unlawfully.
• Attempt to interfere with the Website's security.
• Upload malicious software.
• Copy or misuse Website content.
• Engage in fraudulent or misleading activity.
13. Limitation of Liability
To the maximum extent permitted by law, Hey Periods is not liable for any indirect, incidental, special, or consequential loss arising from your use of the Website or our products.
Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees that cannot be excluded under the Australian Consumer Law.
Where permitted by law, our liability is limited to:
• Replacing the product;
• Repairing the product; or
• Refunding the purchase price.
14. Privacy
Your use of our Website is also governed by our Privacy Policy.
By using our Website, you acknowledge that you have read and understood our Privacy Policy.
15. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or availability of those websites.
16. Website Availability
We make reasonable efforts to ensure the Website remains available.
However, we do not guarantee uninterrupted access and may suspend or modify the Website without notice for maintenance, updates, or operational reasons.
17. Force Majeure
We are not responsible for delays or failures to perform our obligations where such delays result from events beyond our reasonable control, including natural disasters, pandemics, strikes, supply chain disruptions, internet outages, or government actions.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes become effective once published on this Website.
Your continued use of the Website constitutes acceptance of the updated Terms.
19. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any dispute arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the courts of New South Wales.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Hey Periods
Website: www.heyperiods.com
Email: heyperiodsinfo@gmail.com
