Refund policy

Returns Policy

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible.

Change of Mind

Due to the nature of our food and beverage products, we generally do not accept returns or offer refunds for change of mind, including where:

• You ordered the wrong product.

• You no longer want the product.

• You changed your preference after delivery.

This does not affect your rights under the Australian Consumer Law.

Damaged, Faulty or Incorrect Products

If your order:

• arrives damaged,

• contains the wrong product,

• is defective,

• or does not meet the consumer guarantees under the Australian Consumer Law,

please contact us within 7 days of receiving your order.To help us assess your request, we may ask you to provide:

• your order number,

• a description of the issue,

• photographs of the product and packaging, and

• any other information reasonably required.

Depending on the circumstances, we may offer:

• a replacement,

• a repair (where applicable),

• a refund, or

• another remedy available under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• a replacement or refund for a major failure, and

• compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Refunds

Where a refund is approved:

• Refunds will be processed to the original payment method used for the purchase.

• Processing times may vary depending on your financial institution.

• Original shipping charges are generally non-refundable unless required by law or where the refund relates to our error.

Lost or Delayed Deliveries

If your tracking information indicates your parcel has been delayed or appears lost, please contact us.

We will work with the shipping carrier to investigate the delivery and assist in resolving the issue as quickly as possible.

Cancellations

Orders are processed promptly to ensure fast dispatch.

If you wish to cancel an order, please contact us immediately.

If your order has already been packed or dispatched, we may not be able to cancel it.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Hey Periods

Email: heyperiodsinfo@gmail.com

Website: www.heyperiods.com

We aim to respond to all enquiries within 2 business days.